No problem, to reset your password go to parkmyplate.com/ynot/forgot and enter your account email address to receive a password reset link.
Login on the parking site at parkmyplate.com/account/login. Once logged in on your tenant dashboard click on “My Profile” then the tab “My Permits.” Here you will see the car icon, click on “Request Permit Change.” One of the four available options is “Change Plate Number.” Follow the steps to update your license plate. Once completed you will receive an email confirmation.
Give us a call to have the unauthorized vehicle removed. When calling we will verify your parking space and get the info for the vehicle that’s parked in your space.
Go to the site at parkmyplate.com/visitors and follow the steps. Once the property name has been selected and the vehicle details entered in you will come to a confirmation page. Screenshot this page for your records.
Every apartment community is a little bit different. During the registration process the resident will be asked to submit the top portion of your lease agreement for residency verification. Vehicle proof of ownership or auto insurance for the vehicle may also be required.
Vehicle registration must be completed online. If you already have an account go to parkmyplate.com/account/login. If you are a first time user and don’t have an account go to parkmyplate.com/register and follow the steps. Once your vehicle has been submitted for review and approval you will receive an email confirmation. For assistance with registering please call one of our friendly customer service members.
If a vehicle is left at the impound chances are the lienholder of the vehicle will come to retrieve it. If the vehicle doesn’t have a lienholder and is unclaimed it will go to auction after the notification process. Vehicles are held for about 45-50 days before going to auction.
Yes, there is not a fee to remove your personal belongings out of your car. To do so you must present a valid government-issued photo ID and show proof of ownership to access the vehicle.
Once a vehicle is at our storage facility for 24 hours a $50.00 notification fee will be assessed. This fee covers the costs associated with notifying the owner and the lienholder listed on registration per state law.
Storage fees accrue as soon as the vehicle arrives at the impound and are based on the weight of the vehicle. Most passenger vehicles will be accessed at the light duty rate of $22.85 plus tax. Heavier units or units over 25 feet in length will be charged $39.99 plus tax.
The impound fee is $22.85 plus tax, this is a one time fee that is accrued as soon as the vehicle arrives at the facility. This fee covers the state motor vehicle record (MVR) from the Department of Transportation. This fee also covers the wrapping/tarping of vehicles should windows be left cracked, open or are broken.
A tow fee is the fee that is charged to take the vehicle to the impound. These fees range depending on the weight of the vehicle and the city the vehicle is towed in. The fees range from light to heavy duty. In Dallas city limits these fees range from $121 to $455 per unit and outside of Dallas limits from $272 to $489 per unit.
We operate multiple convenient storage facilities in the greater DFW area. Where your vehicle was towed from determines the impound it is brought to. Please use the Find Your Car Now option or contact us directly with your vehicle information, and we will confirm the specific location where your vehicle is being stored.
To retrieve your vehicle, you will need to provide payment in full for all accrued fees, a valid government-issued photo ID and ownership proof.
A family member or friend can retrieve your vehicle for you. They must provide payment in full for all accrued fees and a valid government-issued photo ID. They will be required to fill out a VSF release form (available upon request at the impound) if they are not listed on the vehicle’s insurance or registration.
Yes, we are open 24 hours a day, 7 days a week, 365 days a year for your convenience.
All impound lots are open 24 hours a day, 7 days a week, including holidays for vehicle releases.
No. Our fee structure is set according to regulated rates, and we do not offer discounts.
No, payment must be made in person at our storage facility when you come to retrieve your vehicle.
No, full payment of all accrued fees is required at the time of vehicle retrieval.
Yes, we accept all major credit & debit cards. A processing fee will be added to card transactions. A valid government-issued photo ID matching the cardholder is required for verification.
We accept cash and all major credit cards. A valid government-issued photo ID matching the cardholder is required for all card transactions. We do not accept checks. Please note if paying cash you must bring the exact amount (we do not offer change at the facility). If paying with a card a processing fee will be added.
Storage fees increase after the first 12 hours (if the first 12 hours fall over 2 calendar days) and every day thereafter at 12:00am.
Our fees are established and regulated in accordance with local and state requirements.
Our trained operators utilize the appropriate towing method and equipment best suited for your vehicle to ensure its safe removal and transport in accordance with industry standards and regulations.
Information regarding towing laws in Texas can typically be found on the Texas Department of Licensing and Regulation (TDLR) website.
Your vehicle was towed because it was found to be in violation of the posted parking policy on the private property where it was located.
